Refund policy

  • Last updated: 8 November 2026

    We want you to be happy with your new device. This policy explains how returns, exchanges and refunds work at TechTronic. It does not limit your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

    Returns within 7 days

    • You can return a brand new device within 7 days of delivery if it is unopened, with the factory seal intact and in its original condition.
    • Please contact us on WhatsApp before sending anything back so we can give you a return reference. Returns sent without a reference cannot be processed.
    • Proof of purchase (your order number or invoice) is required.

    Opened devices

    • Once the factory seal on a brand new device has been broken, it cannot be returned for a change of mind, because it can no longer be sold as new and sealed.
    • Opened devices are still fully covered if they are faulty. See “Faulty devices” below.

    Pre-owned devices

    • Every pre-owned device is checked, tested and graded before it is listed. Its condition, battery health and included items are shown on the listing, and wear shown there is not a reason for return.
    • You can return a pre-owned device within 7 days of delivery if it is in the same condition you received it, complete, and reset with all accounts removed.
    • If a pre-owned device is materially different from its listing or develops a fault, contact us and we will put it right.

    Before you send a device back

    • Back up your data, then sign out of all accounts and switch off device locks such as Find My (Apple), Samsung Find and Google account protection.
    • Reset the device to factory settings and remove your SIM and memory cards.
    • A device that is still locked to an account cannot be inspected or refunded until the lock is removed.

    Faulty devices

    • If your device is faulty, contact us with your order number and a short description or video of the problem.
    • Every device we sell comes with a warranty, and the terms for your device are confirmed on your invoice. Your rights under the Consumer Protection Act, including the implied warranty of quality, are not affected.
    • Where a fault is confirmed, we will repair, replace or refund the device, in line with the law and the warranty that applies.
    • Physical damage, liquid damage, missing parts or misuse after delivery are not covered.

    Damaged or incorrect items

    • Please check your parcel when it arrives. If it is damaged, or you received the wrong item, contact us within 48 hours of delivery with photos of the parcel and the item.
    • We will arrange a replacement or a full refund at no cost to you.

    Refunds

    • Once we receive your return, we inspect it and let you know whether the refund is approved.
    • Approved refunds are paid to your original payment method within 5 to 7 business days of approval. Your bank or payment provider may take a little longer to show the funds.
    • Orders paid with a buy now, pay later provider are refunded through that provider, which will update your instalments.
    • Refunds are for the price you paid, including on sale items.

    Exchanges

    • If you would like a different model, colour or storage option, contact us. Exchanges depend on stock and on the condition of the returned device, and any price difference is settled before the new device is sent.

    Return shipping

    • If you return a device for a reason other than a fault or our mistake, you pay the cost of sending it back. Please use a tracked courier, as we cannot accept responsibility for parcels lost on the way to us.
    • If the device is faulty, damaged on arrival or incorrect, we cover the return shipping.
    • The original delivery fee is refunded only when the return is due to a fault, damage on arrival or an incorrect item.

    Contact us