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Last updated: 26 October 2026

These terms apply to www.techtronic.co.za. By using our website or buying from us, you agree to these terms, so please read them before placing an order.

1. About us

TechTronic is a South African online retailer of brand new and pre-owned smartphones, tablets, smartwatches, audio, laptops and gaming products. We are based in Durban, KwaZulu-Natal, and deliver nationwide. We trade through our website and WhatsApp. Our contact details are at the end of these terms.

2. Acceptance of terms

  • By browsing our website, placing an order or using our trade-in service, you agree to these terms.
  • If you do not agree, please do not use the website or our services.
  • We may update these terms from time to time. The current version is always on this page, and continuing to use the website means you accept the updated terms.

3. Products

Brand new devices. Brand new devices are genuine and sold sealed in their original box. Product descriptions and images are for reference and we aim to make them as accurate as possible. Colours and finishes may look slightly different on your screen, and manufacturers may change specifications or packaging without notice.

Pre-owned devices. Every pre-owned device is inspected and graded before it is listed. Each listing describes the grade, cosmetic wear, battery information where available and what is included. Disclosed wear is not a reason for return. By buying a pre-owned device, you accept the condition described on its listing.

Imported stock. Some devices are sourced outside the manufacturer's official South African distribution. These are genuine products, but packaging, chargers, inserts or regional settings may differ from locally distributed stock, and the manufacturer's local agents may not honour their warranty. Where this applies, the product listing says so. TechTronic's own warranty applies to every device we sell, and your rights against us under the Consumer Protection Act are not affected.

Network compatibility. Our devices are sold unlocked unless stated otherwise. Please check that a device supports your network and the features you need before ordering. We are happy to help on WhatsApp.

4. Pricing

  • All prices are in South African Rand (ZAR) and include VAT where applicable.
  • Prices may change without notice, but the price confirmed at checkout is the price you pay.
  • If a product is listed at an incorrect price because of an error, we may cancel the order. We will let you know and refund you in full.

5. Orders and payment

  • Orders are placed through checkout on our website. You confirm that the information you give us is accurate and complete.
  • Available payment methods are shown at checkout and may include card payments, instant EFT and buy now, pay later options. Buy now, pay later purchases are also subject to the provider's own terms.
  • Payments are processed securely by our payment providers. We do not store your card details.
  • An order is confirmed and dispatched only once full payment has cleared.
  • We may refuse or cancel an order where we suspect fraud, where there is a pricing error or where stock is unavailable. If we cancel a paid order, we refund you in full.
  • We may limit the quantity of a product per customer, particularly during sales and launches.

6. Delivery

  • We deliver within South Africa. Delivery times are estimates and depend on your location and the courier.
  • Delivery options and fees are shown at checkout before you pay.
  • A tracking number is sent once your order is dispatched.
  • We are not responsible for courier delays, weather or other events outside our control.
  • Risk in the goods passes to you on delivery.
  • You must provide a correct delivery address, as parcels cannot be redirected once dispatched.

Full details are in our Shipping Policy.

7. Returns and refunds

Returns are governed by our Refund Policy, the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

  • You may return an order within 7 days of delivery. Please contact us first for a return reference.
  • Devices must be returned complete, in their original packaging, reset to factory settings and with all account locks removed.
  • Damaged or incorrect items must be reported within 48 hours of delivery, with photos.
  • Unless the item is faulty, damaged on arrival or incorrect, you pay the cost of returning it.

8. Warranty

  • Every device we sell comes with a warranty. The warranty period, provider and how to claim are confirmed on your invoice and, where available, on the product listing.
  • The warranty does not cover physical damage, liquid damage, normal wear and tear, battery wear consistent with use, unauthorised repairs, software modifications or loss and theft.
  • To make a claim, contact us with your order number and a description of the fault. We may need to collect and assess the device before repairing, replacing or refunding it.
  • Nothing in this warranty limits your rights under the Consumer Protection Act, including the implied warranty of quality.

9. Trade-in service

  • By trading in a device, you confirm that you own it, that it is not lost, stolen, blacklisted or under finance, and that the information and photos you provide are accurate.
  • Every device is assessed individually. Any value we give before we have inspected the device is an estimate only.
  • The final offer, and how it is applied, is confirmed in writing before the trade-in goes ahead. You decide whether to accept it.
  • If the device differs from your description, we may revise the offer or return the device to you.
  • You are responsible for backing up and erasing your data and removing all account locks before handing over the device.
  • We may decline any trade-in.

10. TechTronic 24H one-day deals

  • TechTronic 24H sale prices apply only during the advertised sale period and while the selected stock lasts.
  • Quantity limits per customer may apply. Sale prices cannot be applied to earlier orders or combined with other offers unless we say so.

11. Intellectual property

  • The content on our website, including text, images, graphics and logos, belongs to TechTronic or its suppliers and may not be copied or reused without written permission.
  • Brand names, product names and trademarks belong to their respective owners and are used only to identify the products we sell. TechTronic is an independent retailer and is not affiliated with these brands unless stated.

12. Limitation of liability

  • To the extent allowed by South African law, TechTronic is not liable for indirect, incidental or consequential loss, including loss of data. Please back up your data before sending a device for return, repair or trade-in.
  • Our total liability for any claim is limited to the amount you paid for the product or service concerned.
  • Nothing in these terms limits your rights under the Consumer Protection Act.

13. Privacy

Your personal information is handled in line with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).

14. Governing law

These terms are governed by the laws of South Africa, and any dispute is subject to the jurisdiction of the South African courts.

15. Contact us